FAQ

Can I cancel my order after it's been placed?
If you need to cancel your order, reach out to us at support@goldensands-boutique.com as soon as possible. We’ll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.

Is delivery free?
Yep, it's on us for all orders within Australia!

How long does it take to process and ship my order?
Orders are typically processed within 1-2 working days (Monday - Friday). The delivery  then usually takes 5-7 working days (Monday - Friday).

How do I start the return process?
To initiate a return, please contact us at support@goldensands-boutique.com.

Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

Can I exchange an item for a different one?
Sure thing, if you would like to exchange an item, please contact us at support@goldensands-boutique.com with the details of your request. We’ll assist you with the exchange process. Bear in mind that you can only exchange unused items within 30 days of receiving them.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST

Email: support@goldensands-boutique.com
Phone Number: +447441423445
Contact Form: Click Here

Business Information
Golden Sands Boutique is operated by SALAMA ECOM LTD, a company registered in the United Kingdom.

Company Number: 15747290
DUNS Number: 232209377

Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ